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Client charter

Consistent with Kelantan Public Library Corporation Mission, Vision and Objectives Library as a center of excellence in education, we are committed to perform the duties as contained in the client charter.

  • Processing library membership application within the twenty (20) minutes on working days.
  • Ensuring the process of borrowing reading materials to be done in two (2) minutes for every customer except on the peak hours.
  • Ensuring the latest reading materials are available on the shelf for customer in Kota Bharu for references within two (2) weeks time.
  • Referral services provided to help you in finding your reading materials within one (1) day.
  • Giving feedback to customer’s full report within fourteen (14) working days.

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Copyright © 2014 - 2017
Kelantan Public Library Corporation

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Contact us:

Kelantan Public Library Corporation
Jalan Mahmood, 15200 Kota Bharu, Kelantan
Coordinate : 6°07'21.0"N 102°14'24.6"E
Phone : +60 9-744 4522, +60 9-741 2522
Fax : +60 9-748 7736
Email : ppak[at]kelantan.gov.my
Phone Circulation Counter : +60 9-741 2520

Lilac Turquoise Blue Salmon