Achievement of client charter

Achievement of client charter Kelantan Public Library Corporation
for year 2019

No.
Promise
% Achievement of client charter
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
1
Processing library membership application within the twenty (20) minutes on working days.
100
100
100
100
100
100
100
100
100
100
 
 
2
Ensuring the process of borrowing reading materials to be done in two (2) minutes for every customer except on the peak hours.
100
100
100
100
100
100
100
100
100
100
 
 
3
Ensuring the latest reading materials are available on the shelf for customer in Kota Bharu for references within two (2) weeks time.
100
100
100
100
100
100
100
100
100
100
 
 
4
Referral services provided to help you in finding your reading materials within one (1) day.
100
100
100
100
100
100
100
100
100
100
 
 
5
Giving feedback to customer’s full report within fourteen (14) working days.
100
100
100
100
100
100
100
100
100
100
 
 

Achievements a year

No.
 
Promise
 
Comply with Time
Period/Standard of
Client Charter
 
Not Comply with Time
Period/Standard of
Client Charter
 
Number of Services
 
Number Meets Standard
% Meets Standard
Number Does Not Meet Standard
% Does Not Meet Standard
1
Processing library membership application within the twenty (20) minutes on working days.
2031
100
0
0
2031
2
Ensuring the process of borrowing reading materials to be done in two (2) minutes for every customer except on the peak hours.
14302
100
0
0
14302
3
Ensuring the latest reading materials are available on the shelf for customer in Kota Bharu for references within two (2) weeks time.
4277
100
0
0
4277
4
Referral services provided to help you in finding your reading materials within one (1) day.
2392
100
0
0
2392
5
Giving feedback to customer’s full report within fourteen (14) working days.
1
100
0
0
1

Half year achievements

Monthly achievements

Achievement of another year

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Kelantan Public Library Corporation

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Contact us:

Kelantan Public Library Corporation
Jalan Mahmood, 15200 Kota Bharu, Kelantan
Coordinate : 6°07'21.0"N 102°14'24.6"E
Phone : +60 9-744 4522, +60 9-741 2522
Fax : +60 9-748 7736
Email : ppak[at]kelantan.gov.my
Phone Circulation Counter : +60 9-741 2520

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