Achievement of client charter

Achievement of client charter Kelantan Public Library Corporation
for year 2021

No.
Promise
% Achievement of client charter
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
1
Processing library membership application within the twenty (20) minutes on working days.
100
 
 
 
 
 
 
 
 
 
 
 
2
Ensuring the process of borrowing reading materials to be done in two (2) minutes for every customer except on the peak hours.
100
 
 
 
 
 
 
 
 
 
 
 
3
Ensuring the latest reading materials are available on the shelf for customer in Kota Bharu for references within two (2) weeks time.
100
 
 
 
 
 
 
 
 
 
 
 
4
Referral services provided to help you in finding your reading materials within one (1) day.
100
 
 
 
 
 
 
 
 
 
 
 
5
Giving feedback to customer’s full report within fourteen (14) working days.
100
 
 
 
 
 
 
 
 
 
 
 

Achievements a year

No.
 
Promise
 
Comply with Time
Period/Standard of
Client Charter
 
Not Comply with Time
Period/Standard of
Client Charter
 
Number of Services
 
Number Meets Standard
% Meets Standard
Number Does Not Meet Standard
% Does Not Meet Standard
1
Processing library membership application within the twenty (20) minutes on working days.
18
100
0
0
18
2
Ensuring the process of borrowing reading materials to be done in two (2) minutes for every customer except on the peak hours.
505
100
0
0
505
3
Ensuring the latest reading materials are available on the shelf for customer in Kota Bharu for references within two (2) weeks time.
328
100
0
0
328
4
Referral services provided to help you in finding your reading materials within one (1) day.
10
100
0
0
10
5
Giving feedback to customer’s full report within fourteen (14) working days.
0
100
0
0
0

Monthly achievements

Achievement of another year

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Kelantan Public Library Corporation

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Contact us:

Kelantan Public Library Corporation
Jalan Mahmood, 15200 Kota Bharu, Kelantan
Coordinate : 6.1225099,102.2401629
Phone : +60 9-744 4522, +60 9-741 2522
Circulation Counter : +60 9-741 2520
Fax : +60 9-748 7736
Email : ppak[at]kelantan.gov.my

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